Service Delivery Manager

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Service Delivery Manager

With our growing customer base, we are looking for a Service Delivery Manager to strengthen our support team. 

Full-time · Netherlands


Inverid (the new name for InnoValor) was the first and is the leading provider of NFC technology for mobile identity verification - ReadID. Companies worldwide use our software to remotely verify identities and reduce identity fraud. With this, we make life easier and safer. Customers include banks such as ING, Rabobank and ASB New Zealand, government agencies such as UK Home Office and the Danish Digital Agency, and digital signature services such as SK ID Solutions and Digidentity. Our software is widely recognised as a leader in its field.

Inverid is growing rapidly and is entering a new phase in its evolution, with the opening of international development and sales centres, and the expansion of all development teams. We are the winner of the FD Gouden Gazelle (medium-sized enterprise) award for the fastest growing company is the East of the Netherlands (Overijssel, Gelderland, Utrecht) and are among the 250 fastest growing scale-ups in the Netherlands. We are based in the Netherlands (Enschede), with offices opening this year in London and probably Barcelona. We are currently a group of about 50 people of 12 different nationalities, including many highly skilled developers and architects. The working language within the company is English.

Your Job

  • ReadID is an innovative and technically complex semi-product (SDK, APIs), and you are the linking pin to the customer to ensure that the customer uses and continues to use ReadID in an optimal way

  • You extract the actual question from the customer. You determine the urgency and react accordingly. You do this reactively (customer questions) and proactively (e.g. based on logging or during periodic consultation with larger customers)
  • You mainly have contact with developers, architects, product owners and CloudOps people at the customer, for the more businesslike side you coordinate with the account manager. It is important to realise that the customer provides 1st line support to users
  • You work in a global context with customers worldwide, with highly educated colleagues of various nationalities
  • You report bugs to the ReadID product owners, propose new features to the head of product and, in case of new customers, ensure a warm handover from the colleagues that have guided the implementation
  • You coordinate with our team 24x7 about out of office hours P1 incidents
  • You take part in improving API documentation, tech guides, admin guides, FAQs, sample code and whitepapers, based on your experience with customers

What do we expect?

  • A university (MSc) or Applied Sciences degree with a digital/informatics component, e.g. computer science, computer security or software engineering, or compensate this with work experience in this field

  • You are not afraid of some REST API documentation, json files or JWT
  • You have good communication skills and can manage customer expectations well and also talk to your dev colleagues
  • You always want to learn, you are open to feedback and trigger-happy
  • You speak English fluently
  • To collaborate with the team, you come to our office in Enschede on a regular basis, usually at least two days a week

What we offer?

  • We offer a challenging work environment where you can make a difference in reducing identity fraud

  • Inverid offers a competitive salary and on top of that a result-dependent variable remuneration
  • Inverid offers a pension that is fully funded by the employer and the possibility to extend holidays
  • We find the balance between work and private life very important and offer the possibility to work flexible hours and to work from home. Part-time is possible with a minimum of 32 hours per week
  • Of course, you will receive a high-end laptop (Windows or Macbook) and a phone from us
  • We support relocation if necessary, both financially and actively
  • Inverid has a recognised sponsorship from the Dutch government, which makes it possible for candidates from outside the EU to obtain a work visa
  • You will work in a team of over 50 highly qualified researchers, developers, architects and UX designers from 12 countries.

About Inverid & ReadID

Inverid is a fast-growing (fin)tech company that is conquering the world wide market with the award-winning and best-in-class mobile identity verification solution ReadID

At Inverid, founded in 2013, 50 employees are working closely together; the working language is English.

ReadID is the world's first and leading NFC-based smartphone identity verification technology. We have renowned clients, such as banks (ING Bank, Rabobank, Aion, Volksbank), government organizations (police, UK Home Office) and trusted service providers (Itsme, Digidentity, SK)

ReadID enables our customers to read and verify passports, driving licenses and identity cards. The NFC chip of the identity document is read via the NFC on the smartphone (Android or iOS). Check inverid.com for more information about ReadID, demo videos and the free demo app in App/Play Store

Our head office is located in Enschede (The Netherlands). Inverid is ISO27001, ISO27701 and eIDAS High/QTSP certified.

Apply

If you are interested in our Service Delivery Manager, please contact us.